Reference

Legal Terms That Protect Your Account

These legal terms set out your rights, our obligations, and the rules that apply when you use lmy888 — including how we process payments through GCash, Maya, and InstaPay, and how we handle your personal data.

Account Eligibility RulesData & Privacy PolicyGCash, Maya, InstaPay Payment TermsCookie PolicyContact for Legal Requests
lmy888 Legal Terms That Protect Your Account
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

We handle your personal information with the intent of keeping it accurate, secure, and limited to what is genuinely needed to run your account. Here is how that works in practice across the four areas that matter most to you.

Data Retention We keep your account data — including GCash, Maya, and InstaPay transaction records — for as long as required by applicable law, then delete or anonymise it on a scheduled cycle.
Cookie Policy We use session cookies to keep you logged in on mobile and desktop without asking you to re-enter your credentials every visit. Preference cookies remember your lobby settings across devices.
Account Security Login is protected by OTP verification sent to your registered mobile number. Any change to your linked e-wallet — whether GCash, Maya, or InstaPay — triggers a secondary identity check before it takes effect.
Your Rights You can request a copy of the data we hold on you, ask us to correct inaccurate details, or raise a concern about how your information was processed — all through the support email or live chat.
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights, want to submit a data access request, or need to flag a policy concern, our support team handles legal enquiries separately from general account help. Reach us through any of the channels below and clearly state that your message is a legal or policy request so it reaches the right team without delay.

Live Chat Open the chat icon from your account dashboard. Label your message as a legal or policy enquiry and a team member will route it correctly during operating hours.
Email Support Send your legal request to our registered support email. Include your account username, the nature of your request, and any relevant transaction reference from your GCash, Maya, or InstaPay history.
Account Help Centre The Help Centre inside your account contains the policy documents you accepted at registration. You can download a copy or submit a formal policy question directly from that section.

Legal Questions You May Have

These are the policy and legal questions we hear most from active accounts. If your question is not covered here, contact support and mark it as a legal enquiry.

Account access depends on local law and is available only to eligible persons in supported regions. You confirm your eligibility at registration, and we verify it before your account becomes fully active.

Yes. Send a data access request to our support email with your account username. We will compile and return the information we hold on you within the timeframe required by applicable law.

Withdrawals pause when the name on your GCash or Maya account does not match your registered ID exactly. Contact live chat with both references and the team will walk you through the verification step.

Open a dispute through live chat or email and cite the transaction reference from your InstaPay, GCash, or Maya history. Your account agreement outlines the process and expected response timeline.

Session cookies keep your login active when you switch between the browser and the mobile lobby. Clearing your browser cache will end the session, and you will need to log in again with OTP verification.

We retain records — including payment history across GCash, Maya, and InstaPay — for the period required by law, then follow a scheduled deletion process. You can request confirmation of deletion status via email.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.